Ladies and Gentlemen, the Court of Public Opinion will now come to order. I will be your prosecutor today. The defendants are Forest River Inc, and Lippert Components. Please review the evidence that will be presented here today and see that justice is served.
BBB Dispute Ends in Huge Waste of Time
When we left off in Part Four we were still embroiled in a dispute being handled through the Better Business Bureau, or BBB. What we didn’t understand at the time was that businesses pay to be members of BBB. As a paying member of the northern Indiana BBB, it should come as no surprise that the complaint was closed in favor of Forest River.
One of the last emails Henry Sears sent to the BBB dispute was this email. Remember it, because you will see it again.
A Message From Super Springs International
When it became apparent that we weren’t getting anywhere with Forest River, Lippert or the BBB, we reached out to Super Springs International – the makers of Sumo Springs – for their input on our situation. It took a while (and a strongly worded email) to get a response back, but we did get one, and it confirms what we already suspected.
Mr. Coulter is Director of Sales for Super Springs International. As you can see, Super Springs does not approve of Forest River’s libelous allegations. This is also not surprising. But it is very refreshing to deal with a company who stands behind the design, construction, quality and benefit of their products.
But back to Forest River and Lippert
Lippert Remains Silent
You may recall the email that we sent to Lippert on May 3.
Since it had been 72 days, we decided to send another, based on the new information.
We will update you all in the event that Lippert responds.
UPDATE: Within two hours this post’s publication Lippert responded to the above email. They have requested more information, and are requesting our location so that they can dispatch technicians to do their own inspection. We will update you on this situation as it progresses.
Seeking Help from the Attorney General
After BBB proved to be a huge waste of time we also initiated a complaint with our Attorney General’s office. We provided links to parts one, two, three and four of our Forest River Fails saga for the AG to review. After a while we received this response from Forest River, via the AG’s office.
Remember the email that Henry Sears sent to the BBB complaint? This is the same email, verbatim. Mr. Sears still isn’t paying attention.
Attached to this response was a statement from the AG’s office that if we wanted to dispute any of Forest River’s comments that we had 30 days to do so before the case would be closed. Needless to say, we dispute Forest River’s comments, but we are withholding our response back to the Attorney General until we see what happens next.
Until Next Time
If you are considering getting into the RV life, you really need to understand just how bad the industry is; both in building the RVs in the first place, as well as how they handle customer service after the fact.
Don’t allow yourself to be treated this way. You spent too much money on your RV to have the people that built it tell you that it’s your fault that it broke.
Can you imagine if automobile manufacturers did this? How many trucks would Ford sell if the cab began to fall off the frame at 36,000 miles? That’s right, not many, and the NHTSA would be knocking down their door. Why are RV manufacturers not held responsible for building their junk?
Until next time!